Important Information
Policies
To help make your stay at The Omni King Edward Hotel in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The key arrival, payment, pet, smoking, parking, and reservation details for a stay in historic downtown Toronto.
The Omni King Edward Hotel Toronto maintains policies covering check-in, check-out, identification, deposits, pets, smoking, parking, early departures, and guest conduct. Check-in begins at 3:00 PM and check-out is at noon, with guests required to be at least 18 years old to book a room. Guests must provide a valid home address and primary phone number at check-in, along with vehicle information when parking on-site. Debit-card payments trigger a security deposit, while cash-paying guests must settle room charges and taxes at arrival. Pets weighing up to 40 pounds are permitted under the hotel's pet amenities and conditions. The property is non-smoking, and guest rooms are subject to a Good Night's Rest policy after 10:30 PM. Cancellation terms depend on the selected reservation.
- Check-In and Check-Out Policies
Check-in begins at 3:00 PM and check-out is at noon.
- Minimum Age and Identification
Guests must be at least 18 years old to book a room. At check-in, guests are required to provide a valid home address and primary phone number. Vehicle information is also required when parking on-site.
- Deposit and Payment Policies
Cash-paying guests must pay room charges and taxes in full at check-in, and cash is not accepted as a security deposit. Debit-card payments include a security deposit of CAD 250 for standard rooms and CAD 500 for suites.
- Pet Policies
Pets weighing up to 40 pounds are permitted. Pets cannot be left unattended in guest rooms. A one-time non-refundable pet cleaning fee applies. Service animals accompanying guests with disabilities are exempt from the pet charge.
- Smoking Policies
The hotel is non-smoking. Smoking inside a guest room results in an additional cleaning charge.
- Good Night's Rest Policy
Only registered guests are permitted to enter guest-room elevators or guest rooms after 10:30 PM. All guests must be registered at check-in. Disturbances caused by parties or excessive noise can result in guests being required to leave without a refund.
- Early Departure Policies
Changes to a reservation, including early departure, can result in a charge equal to one night's room rate and taxes when the change is made within 24 hours of arrival.
- Children and Extra Beds
The available source information does not specify a universal extra-bed policy for every accommodation category. Specific sleeping arrangements should be confirmed with the selected room before booking.
- Cancellation Policies
Cancellation terms vary according to the reservation and rate selected. Some guaranteed reservations require cancellation at least 72 hours before arrival to avoid a first-night room and tax charge.
- Parking Policies
Valet parking and self-parking are available. Self-parking is located at the adjacent parking facility, while valet parking provides in-and-out privileges. Parking is available on a first-come, first-served basis, and the garage has a maximum clearance of 6 feet 10 inches.
- Accessibility Policies
The available source information does not provide a complete list of accessible room features. Guests requiring specific accessibility arrangements should confirm the suitable accommodation before booking.